Terms & Policies

Privacy Policy

Nanagreen Trading (003650093-K) ("we") collects and processes your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

We collect your name, phone number, email, delivery address, birthday and order history to process orders, deliveries, member points and customer service.

We send wellness tips and offers only if you subscribe, and you may unsubscribe at any time.

We do not sell your personal data. It is shared only with third parties needed to provide the service, such as couriers and payment providers.

To access, correct or delete your data, contact hello@herbalgrandma.com.

Terms of Use

By using this website you agree to these terms. We may update them from time to time and will publish the updated version on this page.

Product information on this site is for general reference and does not replace professional medical advice. If you are pregnant, breastfeeding or have a medical condition, consult a doctor first.

All prices are in Malaysian Ringgit (RM). We reserve the right to change prices, promotions and membership rules.

Avocados, vouchers and free-shipping vouchers have no cash value and cannot be transferred. We may cancel points or offers in cases of misuse.

Text, images and trademarks on this site belong to Herbalgrandma and Nanagreen Trading and may not be used without permission.

Returns & Refund Policy

Unopened items may be returned or exchanged within 7 days of delivery.

For damaged or wrong items, send us unboxing photos within 48 hours and we will resend at no cost.

For hygiene reasons, opened food products cannot be returned.

Approved refunds are returned to the original payment method within 7–14 working days, and Avocados earned on that order are deducted.